Are you looking for the GTBank customer care service details so that you can report an issue you have with the bank?
In this article, we are going to show you the various ways to access the GTBank customer care service and get a response as soon as possible.
Please read this article from the beginning to the end as you will learn the best ways to contact the Guaranty Trust Bank customer care service based on the problems you are having with your GTBank account.
Guaranty trust Bank is one of the Nigerian Banks with the largest customer base. It is natural for a bank with such number of customers to have a lot of support request from its customers on a daily basis.
Fortunately for customers, Guaranty trust bank has one of the best customer service. They are quick to respond to customers faster.
Before contacting the GTBank customer care service, make sure that the reason you are contacting support is not something you can easily solve yourself by using the GTBank internet banking feature.
For issues like printing your statement of account, blocking your debit card, and solving dispense errors, you can do all this through the Gtbank internet banking.
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GTBank Customer Care Phone Number
You can reach the Guaranty Trust Bank customer care service with the following phone numbers;
- 0700 4826 66328.
- 01 448 0000.
- 0802 900 2900.
- 0803 900 3900.
These numbers are not toll-free numbers. This means that you will be charged airtime when you call these numbers.
These numbers are available 24/7.
You can use this option if you are not really tech savvy.
The GTBank customer care helpline is available in Nigeria’s four major languages; English, Hausa, Igbo and Yoruba.
When you call customer support, you will be welcomed by an automated voice guiding you on the right buttons to press.
Here is a pro tip;
While choosing your language, if you can speak any of the other three languages apart from English fluently then you should select that language when prompted.
A lot of other customers are contacting the bank through the English option. So most of the English representatives will be more busy.
Before calling the GTBank customer care helpline, you should have your account number and other basic account details that might be required to verify that you are the real owner of the account.
GTBank Customer Care Email Address
Guaranty Trust Bank has many email addresses for different issues.
For a quicker response, you should use the email that is applicable to the problem you are having.
Below are the list of GTBank customer care email address;
This GTBank customer support email is for when you have questions on a particular GTBank service.
For example, if you want to ask about the GTBank domiciliary account or requirements to open a GTBank account, this is the best email channel to use.
For complains and issues with your bank account, you can send an email using this email address.
If your account was debited while using the ATM without you getting your money, you can open a support ticket by sending an email with this address.
Please note that when sending a message, you should state your account number so that the customer representative can look up your account and start working on the issue immediately.
Here is a format that you can use to send your message;
Obviously, this email is for card related services.
If you need to block your ATM card, apply for a new card or ask questions about the different types of GTBank debit cards, this is the email address you should send your messages to.
Have your been defrauded or do you know someone using GTBank to defraud unsuspecting victims?
You can use this email to report fraud cases to Guaranty Trust Bank.
GTBank Customer Care Twitter Handle (@gtbank_help)
Guaranty Trust Bank has a twitter account for customer support. The customer agents here are very active and respond to direct messages quickly.
GTBank has various twitter handles for different purposes.
For customer support and complaints, you can tweet or send a direct message to @gtbank_help.
You must have a Twitter account to be able to tweet and send direct messages on Twitter.
GTBank Live Chat
One of the best ways to contact the GTBank customer care service is through the live chat feature on the Bank’s website.
With the GTBank Live chat channel, customer representatives are readily available 24/7 to answer your questions in real-time.
You can access the GTBank live chat feature here.
You can also access GTBank live chat by going to their contact page, scroll down to live chat and click the button.
When you do this, a pop-up window will display with where you can begin to chat with a customer care agent.
Please note that the live chat feature is not available during the time of publishing this article. It may be open later in the future.
GTBank Account Managers
When you open a Guaranty Trust Bank account, you are automatically assigned two account managers.
These account managers can help you with little to advance requests on your bank account.
You can only access the contact details of your GTBank account managers when you log in to internet banking.
To access the email address and phone numbers of your Guaranty Trust Bank account managers, follow the simple step below;
Step 1: Visit the GTBank internet banking login page here.
Step 2: Enter your Userid and password to login.
If you have forgotten your userid or password, check our article on how to reset GTBank internet banking password.
Step 3: Once you are logged in, click on “My Account”.
Step 4: Click on “My Account Manager”.
Your account manager names, phone numbers and email address will appear on the next page.
You can save their contacts on your phone so that you do not have to always log in to internet banking to get the number.
What is the Fastest Way to Get Support from GTBank?
We have listed all the options to get support from GTBank.
If you need to get support from the GTBank customer care service as soon as possible, then use the options below with number one as the fastest.
- Live Chat.
- Account Manager.
- Phone Number.
We hope that you have learnt how to contact GTBank customer care service. You may also see our article on how to download Facebook videos.
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